Enter the digital world of Mercedes-Benz.

What is the Mercedes me Adapter?
The Mercedes me Adapter consists of hardware and software. The hardware, i.e. the Mercedes me Adapter, is inserted into the diagnostic socket ("OBD2 socket") of the vehicle and subsequently connects to the smartphone via Bluetooth®. In this way, it is possible to read out information from the vehicle. A range of safety, service and mobility functions can be used via the Mercedes me Adapter app, based on the read-out data.


What does the Mercedes me Adapter app cost?
The app is available free of charge from the Apple App Store and Google Play Store


Can the use of the Mercedes me Adapter incur follow-up costs?
Use of the Mercedes me Adapter is free of charge. The usual terms for calls to mobile or landline numbers apply when calling from the app. Depending on the mobile phone contract, there may be costs for the download and data transfer.


In which countries can I use the Mercedes me Adapter?
The Mercedes me Adapter is available in the following countries:
Austria, Belgium, Czech Republic, Denmark, Germany, Finland, France, Hungary, Ireland, Italy, Japan, Korea Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, South Africa, Spain, Sweden, Switzerland, Turkey, UAE, United Kingdom.


What are the prerequisites for the use of the Mercedes me Adapter?
The requirements for using the Mercedes me Adapter are as follows:A compatible smartphone (see "Adapter App" section) with iOS 10 / Android 5 or later operating system

• Mercedes-Benz vehicle from one of the compatible model series and production periods
• The Mercedes me Adapter App (available free of charge from the Apple App Store or Google Play)
• A Mercedes me user account (register at www.mercedes.me) for which the Terms of Use have been accepted
• Mercedes me Adapter (exclusively available from your authorised Mercedes-Benz dealer)
• Activation of the Mercedes me Adapter services by the Mercedes-Benz service 
• partner after the customer presents a valid identification document and the registration certificate.
  

Why data of mine are sent to Daimler AG?
The following data are transferred to the Daimler AG systems: vehicle identification number, mileage, fuel level, remaining time, remaining distance,workshop and service code, control unit version number if applicable.Data transfer is necessary so that you can receive details of the current vehicle status and suitable maintenance offers. Daimler AG does not use the transferred data to produce movement profiles. Location details (if available) are only transferred if you call Customer Support in the event of an accident or a breakdown. Personal data such as journey and refuelling lists or the Driver Score are only saved locally on your smartphone and are not forwarded to the Daimler systems.


Why am I unable to see the live data of my adapter vehicle on the Mercedes me Portal?
The data read out from your vehicle via the Mercedes me Adapter and information saved by you is not synchronised with the Mercedes me Portal. This data is only saved locally on your smartphone. You can view the data in the Mercedes me Adapter App.


Can I use a Mercedes me Adapter in several vehicles?
A Mercedes me Adapter can be used in several compatible vehicles. To do this, the
vehicle must be linked to your Mercedes me account by your authorised Mercedes-Benz dealer. It must be reactivated after being unplugged and plugged into a different vehicle.


I have already created a Mercedes me user account. Can I use it for the Mercedes me Adapter?
Yes, you can use your Mercedes me user account for the Mercedes me Adapter and add your adapter-compatible vehicle.


Are my data protected?
We take data protection into account when designing the networked services. Right from the start, we pay the highest level of attention to data protection during development of the systems and services.

The car of the future is increasingly becoming a digital companion, which means that we must ensure data security as well as road safety and operating safety.

Daimler AG does not produce movement profiles with Mercedes me services. We comply with all applicable laws on data protection, and even governmental authorities can only access the data within the bounds of the law.

Furthermore, Daimler has a "Corporate Policy for Data Protection for Data of Customers & Partners" to regulate the processing of personal data, which is based on globally accepted basic principles and ensures a uniform and globally valid data protection and data security standard.

Mercedes me services involve the acquisition of personal data as well as the generation of personal data. This happens on the basis of contractual arrangements or customer consent. The acquired data are saved in encrypted form. Furthermore, the customer can deactivate their Mercedes me Adapter services at any time.


Is my vehicle protected against unauthorised access from the Internet?
We use technical and organisational security measures in order to protect user's data against manipulation, loss, destruction or against access by unauthorised parties. The security procedures are continually developed as new technology becomes available.


What advantages does the Mecedes me Adapter offer compared with other retrofit solutions?
The Mercedes me Adapter enables many model series manufactured in 2002 or later to become an integral part of the Mercedes me digital world, even if the vehicle is not yet connected. The Mercedes me Adapter is an accessory that has been tested and approved by Daimler AG (e.g. in crash tests and tests for electromagnetic compatibility). There is therefore no risk of vehicle damage and loss of warranty as a result of using the Adapter.

No liability can be accepted regarding the safety and reliability of other makes.

• Go to Owner's Manual
  

Where do I download the app, and which smartphones are compatible with the app?
The app is available free of charge from the Apple App Store and Google Play.

The app is available for the following smartphones:
• Apple: iOS 10 or later operating system
• Android: version 5.0 or later operating system

Root-access and jail-broken smartphones are not supported for security reasons.


What functionalities does the app offer?
The Mercedes me Adapter and the app give you the benefit of the following services among others:

• Information about the current vehicle status: fuel level, mileage, parking location and duration
• Car park locator with information about prices, opening hours and free spaces
• Filling station locator: search for the nearest or cheapest filling station (in Germany)
• "Cockpit" Mode with live vehicle data, e.g. engine load, oil temperature and remaining distance
• "Car Health Monitor" for fast assistance when the vehicle issues warning messages
• Journey list and refuelling list with export function
• Locate and contact Mercedes-Benz service partner, and arrange appointments
• Reminders for important dates such as the main inspection

I have installed the Mercedes me Adapter app. However, I am unable to use all functions.
After installing the Mercedes me Adapter app, you can already use a few limited functions.
To use all of the app's functions, you must obtain and activate an Adapter.
Please contact your Mercedes-Benz dealer about this.


What data volume do the Mercedes me Adapter app functions require?
Each time a journey ends, a data package is sent to the Daimler AG systems. These data packages are not very large. They amount to no more than a few MB per month.
The filling station/car park locator functions use mobile data in order to show you the latest data.


I am having difficulties activating my vehicle. What can I do?
Firstly, ensure that the Bluetooth® pairing with the Mercedes me Adapter was successful and that your smartphone is connected with the Adapter MB-xxxx. Your smartphone's Bluetooth® function must be activated for this. The Mercedes me Adapter must be within range. Furthermore, an Internet connection is required for the activation process. Should you nevertheless encounter problems when attempting to start the app, please contact Customer Support.


Why does a prompt appear upon launching the Mercedes me Adapter app asking me to repeat activation?
If the Mercedes me Adapter has been unplugged, e.g. after a service, it needs to be reactivated. If you have uninstalled the app or are now using it on a different smartphone, reactivation will likewise be necessary.


I am unable to combine one or more journeys. What might be the cause?
If one or more journeys cannot be combined, this may be because there are gaps between these journeys. Two journeys can only be combined if the total mileage at the end of a recorded journey corresponds to the total mileage at the start of the subsequent journey. Furthermore, it is not possible to combine private journeys with business journeys.


Can I split combined journeys again?
No, combined journeys can no longer be broken back down into individual journeys.


Is the exported CSV file a legally valid logboook?
The CSV file exportable using the "My Journeys" function may contain gaps and be edited subsequently; it is therefore not a legally valid logbook. However, the table can be used as the basis for a logbook.


The location data and route history of individual journeys are not shown or missing. The system was unable to identify my parking space.
Firstly, check the app settings. Here you can define whether and for which functions the app is allowed to determine your location. Location capture should be activated for the "Parking & Locating", "Refuelling" and "My Journeys" functions. Furthermore, the location identification function on the smartphone can be deactivated altogether or just for this app.

Another possible reason for the missing indications: at the start or end of the journey, you stopped at a location where location identification was not possible, e.g. in an underground garage.


The list of joruney is incomplete. What might be the cause?
If the vehicle is moved without the Mercedes me Adapter plugged in, or if there is no connection with the smartphone, e.g. if Bluetooth® has been deactivated, no journeys are recorded. This can cause gaps in the list of recorded journeys.


Why must I manually input the refuelled quantity for some refuelling processes?
If your vehicle is running on the reserve fuel supply, it is no longer possible to determine the fuel level. In this case, it is therefore important to enter the refuelling amount manually.


Why are manual refuelling processes not illustrated by a dot on the map?
If refuelling is added manually, the entered location is not shown on the map because not only addresses can be entered in the location field - you can also enter "journey to work" here, for example. Such locations cannot be shown on the map.


There are other Mercedes me apps in adittion to the Mercedes me Adapter App, what's the difference?
The Mercedes me Adapter App is the only app to use with the Mercedes me Adapter. Other Mercedes me apps concern vehicles that are already produced with built-in communications module and are therefore not
compatible with the Adapter. The functions of the apps may vary as both solutions are based on fundamentally different technologies.

The general difference between the Mercedes me Adapter and the Mercedes me connect vehicles is that the Adapter communicates with the smartphone via Bluetooth® and does not use its own SIM card.
If the vehicle ignition is switched off, the Adapter is not active, meaning that Remote Services such as opening and closing of the doors or programming of the auxiliary heating are not possible.


What about the app data sent while I am travelling abroad?
When driving abroad, the Adapter can be used without restrictions if data roaming is activated, i.e. the usual costs for data roaming will apply. However, the Adapter can also be used without an Internet connection, although in this case there may be restrictions, e.g. it may not be possible to translate the GPS coordinates into address data.


Why does my smartphone show a message that the Adapter app would like to communicate with the Mercedes me Adapter? What happens if I do not confirm?
On iPhones, this notification appears every time a Bluetooth® device wishes to communicate with the smartphone (hands-free systems are an exception). If the app is already active on the phone (in the foreground or background), the Adapter will establish a connection even if this notification has not been confirmed. Your journeys and refuelling are recorded. However, if the app has been actively ended beforehand (e.g. by "swiping out") or the phone has been restarted, this query must be confirmed so that it is possible to call up the app and establish communication with the Adapter.


During app installation I was asked for permission to record usage data. What are these data used for?
To become more familiar with our customers' preferences and further develop the app, we evaluate anonymised app usage data (using Adobe Marketing Cloud). If it is not wished to save and evaluate information about app usage, this function can be deactivated and reactivated under
App Settings > Usage Data Acquisition.

Can I use the Mercedes me Adapter in other model series or in vehicles made by other manufacturers?
The Mercedes me Adapter is only compatible with the approved Mercedes-Benz model series.


Can I use an adapter other than the Mercedes me Adapter?
The Mercedes me Adapter App only works with the Mercedes me Adapter.


Where can I get a Mercedes me Adapter?
Please consult your participating Mercedes-Benz service partner and ask about the Mercedes me Adapter.


Can I damage my vehicle by using the Mercedes me Adapter?
The Mercedes me Adapter is an accessory that has been tested and approved by Daimler AG (e.g. in crash tests and tests for electromagnetic compatibility) for the compatible model series. Connecting the Mercedes me Adapter to the diagnostic socket ('OBD2 socket') always guarantees the following:

• The functions of vehicle systems are not impaired,
• The starter battery cannot become discharged,
• No emission monitoring information is reset.

Can I also use the Mercedes me Adapter without the smartphone app?
To enable use of the Mercedes me Adapter, the Mercedes me Adapter App must be installed on your smartphone, and you must have activated the Adapter.


Are there any consequences from removing the Mercedes me Adapter from the socket after having finished using it?
Yes, that is possible. However, make sure that the vehicle's ignition is switched off.


Can I also buy the Adapter online?
You can only obtain the Mercedes me Adapter from a participating authorised Mercedes-Benz dealer.


What happens if the Adapter is no longer connected, e.g. after having been to the workshop or having passed a main inspection?
Please reactivate the Mercedes me Adapter by selecting "Add vehicle" in the app. The activation process is a shortened process, and you can start using your Adapter as usual again quickly.


Why is the Mercedes me Adapter not compatible with plug&play, and why is a SIM card not used to send data?
The Mercedes me Adapter is a retrofit part tested and approved by Daimler AG for the compatible model series. A raft of technical and organizational measures have been implemented to protect against tampering and access by unauthorised parties. These include the fact that your vehicle is linked to your Mercedes me user account by your preferred Mercedes-Benz service partner and the fact that your Mercedes me Adapter is activated via a guided process in the app. The security procedures are continually enhanced as new technology becomes available. We have deliberately avoided a hardware solution with a separately integrated mobile-phone module as this would result in additional costs for you as well as the need for another contractual agreement. Furthermore, you have better control over data usage when using your smartphone and can change the settings as and when required.

I would like to allow someone else to use the Mercedes me Adapter in my vehicle. Is that possible?
As the main user of a vehicle with a Mercedes me Adapter, you can invite other people to become co-users of this vehicle using the co-user management function. Proceed as follows to do this:

Go to the Mercedes me Portal, click on 'Your Vehicles' and select the relevant vehicle. Then click on 'Manage Co-users' in the 'Mercedes me connect' section. You can use the 'Invite Co-user' function to send an invitation by entering an email address. You and the invited person will be informed by email. The invited co-user can accept the invitation by following the link included in the email.

The co-user must then reactivate the Adapter on their smartphone by disconnecting and reconnecting it. The Adapter can then be activated in the Mercedes me Adapter app using the 'Add New Vehicle' function.

Once the co-user has performed these steps, they can likewise use the Mercedes me Adapter with your vehicle.

Only the main user is able to invite co-users.


What must other Mercedes me Adapter users do to also use the Adapter?
After the main user has invited the co-user, the latter must accept the invitation via the link in their email. The co-user likewise requires a Mercedes me user account and the Mercedes me Adapter App, which can be downloaded from the App Store or Google Play. One Mercedes me Adapter per vehicle is sufficient for several users.

The co-user must likewise activate the Adapter to use it. To do this, it is necessary to disconnect and reconnect the Mercedes me Adapter to link the co-user's smartphone to the Adapter. The vehicle can then be added in the app under 'Add New Vehicle'.


Which authorisations are grantes to my additional user?
The co-user can use the full range of the Mercedes me Adapter App's functions. Their personal data (e.g. journey list) are stored solely on their smartphone and cannot be transferred. Only the main user receives the maintenance offers, and only the main user is able to invite other co-users and activate/deactivate the service.


Which types of data are synchronised between Mercedes me Adapter users?
At the end of the journey, the vehicle values shown on the "My Vehicle" page are saved in the backend and exchanged with the users.

The contents of "Parking & Locating", "Refuelling" and "My Journeys" are not synchronised.
The determined location data in particular only remain locally on the smartphone on which they were recorded.

Initial Activation
Initial activation
You have a Mercedes me Adapter, and your Mercedes-Benz dealer has already linked your Mercedes me account? Then you can get started! Proceed as follows during initial activation:

Step 1
Install the Mercedes me Adapter App on your smartphone.

Step 2
Launch the app and log in with your Mercedes me account. Follow the in-app instructions.

Step 3
Open the flap on the diagnostic socket ("OBD2 socket"), located at various places in the driver's footwell, depending on model, and insert the Mercedes me Adapter. The Adapter now has a power supply, confirmed by a blue light.

Step 4
In your smartphone's Bluetooth® menu, add the device (e.g. "MB-123456").

Step 5
Launch the app and select "Add vehicle". Then follow the in-app instructions.
If there are relevant preconditions that still have to be met in order to ensure successful activation,
e.g. acceptance of Terms of Use, the app will take you to the right place on the portal.

Reactivation
Do you want to reactivate your Mercedes me Adapter (e.g. after a service)? All it takes is two
simple steps:

Step 1
Reinsert the Mercedes me Adapter into the "OBD2 socket" in the driver's footwell.

Step 2
Click on your vehicle in the Mercedes me Adapter App, and select "Add vehicle". Then follow the in-app instructions.

Information about the user guide
This user guide is designed to familiarise you with how the Mercedes me Adapter works. Keep this user guide close to hand so that you can refer to it whenever needed. Carefully read the user guide and safety notice before use. YOU MUST OBSERVE THIS SAFETY NOTICE.

The Mercedes me Adapter is an accessory that has been tested and approved by Mercedes-Benz. A list of vehicles in which the Adapter is allowed to be connected to the diagnostic socket can be found at www.mercedes.me/adapter.

Scope of delivery

The scope of delivery includes:

• Mercedes me Adapter
• "Mercedes me Adapter" Safety Instructions
• Supplementary sheet for your vehicle's Owner's Manual"
• Mercedes me Adapter" quick guide
• Fastenings for the OBD socket flap

• The functions of vehicle systems are not impaired,
• The starter battery cannot become discharged,
• No emission monitoring information is reset.
  

• Do not dispose of this electrical device in the household waste. Consult your local collection points or authorities for details of how to dispose of the device correctly.
• The Mercedes me Adapter has WEEE Approval (Disposal) EC Directive 2012/19/EU.
• Uncontrolled disposal of electrical devices can lead to hazardous materials entering the groundwater and therefore the food chain, endangering your health and well-being.
• If you replace the device with a new one, the vendor is legally obliged to at least take back the old device for disposal free of charge.
  

• Directive 2014/53/EU Radio Equipment,
• Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS),
• Directive 2012/19/EU on waste electrical and electronic equipment (WEEE) Regulation (EC) No. 1907/2006 chemical substances (REACH).